Pre-order products cannot be cancelled and are non-refundable prior to shipping.
Once a product ships, a refund may be authorized in evidenced instances of defects/damage, or in the event that a shipment is lost. We do not authorize refunds in cases where the product arrives safely and in proper condition.
If you have issues with a product, please message us on Instagram at @poisonfigs, or via email, to ashpoison4500@gmail.com